The quickest way to get in touch with us is by email: help@theessencevault.co.uk. We respond to emails in the order they are received, and we aim to reply within 48 hours during business hours (Monday to Friday, excluding bank holidays). Please note

The quickest way to get in touch with us is by email: <a href="mailto:help@theessencevault.co.uk">help@theessencevault.co.uk</a>We respond to emails in the order they are received, and we aim to reply within 48 hours during business hours (Monday to Friday, excluding bank holidays).Please note that sending multiple emails about the same issue may actually delay our response, as it can create duplicate inquiries. We appreciate your patience and understanding.We&apos;re here to help! Please don&apos;t hesitate to contact us if you have any questions or need assistance.

Contact Our Support Team

As we operate internationally, the best way to contact us is via email - help@theessencevault.co.uk. At this time we do not operate a support helpline but will reply to your email as quickly as possible and usually within 48 hours, Monday - Friday.

As we operate internationally, the best way to contact us is via email - <a href="mailto:help@theessencevault.co.uk">help@theessencevault.co.uk</a>At this time we do not operate a support helpline but will reply to your email as quickly as possible and usually within 48 hours, Monday - Friday.

Can I speak to someone on the phone?

If, for any reason, you have any issues or simply just have some questions for us, please do not think twice about contacting our support team at help@theessencevault.co.uk

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The Essence Vault

✉️ Contact Us

What is a designer-inspired fragrance?

What kind of fragrances do you offer?

Are your products vegan-friendly and cruelty-free?

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🌸 Fragrances & Ingredients

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🧾 Orders & Discounts

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My order tracking says it's delivered, but I haven't received it

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📦 Shipping & Delivery

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I have multiple subscriptions. Can I merge them?

🚀 Subscriptions

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I've returned my order. Where's my exchange or refund?

🔄 Returns

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💬 Feedback & Complaints