If, for any reason, you have any issues or simply just have some questions for us, please do not think twice about contacting our support team at help@theessencevault.co.uk

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The Essence Vault

The quickest way to get in touch with us is by email: <a href="mailto:help@theessencevault.co.uk">help@theessencevault.co.uk</a>We respond to emails in the order they are received, and we aim to reply within 48 hours during business hours (Monday to Friday, excluding bank holidays).Please note that sending multiple emails about the same issue may actually delay our response, as it can create duplicate inquiries. We appreciate your patience and understanding.We&apos;re here to help! Please don&apos;t hesitate to contact us if you have any questions or need assistance.

The quickest way to get in touch with us is by email: help@theessencevault.co.uk. We respond to emails in the order they are received, and we aim to reply within 48 hours during business hours (Monday to Friday, excluding bank holidays). Please note

Contact Our Support Team

✉️ Contact Us

What is a designer-inspired fragrance?

What kind of fragrances do you offer?

Are your products vegan-friendly and cruelty-free?

Is it safe to spray your perfumes on clothes?

How should I store my fragrances to keep them smelling their best?

🌸 Fragrances & Ingredients

How do I cancel or amend my order?

I haven't received an order confirmation, what should I do?

Can I have a discount code?

Can I use multiple discount codes at once?

🧾 Orders & Discounts

How long does shipping take?

Where do you ship from?

What can I do if my order is delayed or hasn't been sent out yet?

My order tracking says it's delivered, but I haven't received it

What should I do if my tracking hasn't updated?

My order is damaged or incorrect. What do I do?

Can I change my shipping address after I've placed an order?

Can I cancel my order or subscription if it has already been processed or shipped?

📦 Shipping & Delivery

How do I cancel my subscription?

How do I check when my next subscription is due?

How do I update the products in my subscription?

How do I update my subscription address?

I received an order confirmation for a subscription I didn't sign up for. What should I do?

How do I change my payment information for my subscription?

How do I skip/pause my subscription?

I have multiple subscriptions. Can I merge them?

🚀 Subscriptions

Do you offer refunds or exchanges?

I've returned my order. Where's my exchange or refund?

🔄 Returns

Can I speak to someone on the phone?

How to address feedback regarding our fragrances?

I'm not happy with my order or the service I received. How do I make a complaint?

I want to unsubscribe from your marketing emails. How do I do that?

💬 Feedback & Complaints

Contact Our Support TeamUpdated 3 months ago