I haven't received an order confirmation, what should I do?Updated 3 months ago

If your order payment has been processed but you haven't received an order confirmation, please take a moment to check your email spam folder, as it might have landed there accidentally.

You can also check your order status by logging in to your account at https://www.theessencevault.co.uk/a/account/login

If you're still unable to find your confirmation, we're here to help! To assist us in locating your order, please provide us with the email address and name used for the order, along with your shipping address. We'll do our best to track it down for you.