What should I do if my tracking hasn't updated?Updated 3 months ago

We understand it can be a bit frustrating when your tracking information isn't updating as quickly as you'd like. We're here to help!

In most cases, tracking information will update within two working days, so please be patient. Sometimes, the courier may miss a scan on your package, which can cause a delay in the updates.

If your tracking hasn't updated after a couple of days, please don't hesitate to contact our Customer Services Team at [email protected]. We'll be happy to check on the status of your delivery and provide you with an update.

While we have access to the same tracking information as you once the package leaves our warehouse, we're always here to assist you and answer any questions you may have.