If, for any reason, you have any issues or simply just have some questions for us, please do not think twice about contacting our support team at help@theessencevault.co.uk

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The Essence Vault

We understand that waiting for an order can be exciting, and it can be disappointing if things aren&apos;t moving as quickly as you&apos;d hoped! We appreciate your patience and want to give you a quick update on your recent order.Typically, orders placed before 8 am GMT are processed and shipped out the same day. Once your order is on its way, you&apos;ll receive a shipping confirmation email with tracking information.It sometimes takes up to 48 hours for the courier to update the tracking information, so you might not see movement right away. Also, keep in mind that during busy sale periods like BOGOF, Black Friday and Christmas, deliveries may take a little longer than usual.We&apos;re working hard to get your order to you as quickly as possible and really appreciate you bearing with us!

We understand that waiting for an order can be exciting, and it can be disappointing if things aren't moving as quickly as you'd hoped! We appreciate your patience and want to give you a quick update on your recent order. Typically, orders placed bef

What can I do if my order is delayed or hasn't been sent out yet?

📦 Shipping & Delivery

What is a designer-inspired fragrance?

What kind of fragrances do you offer?

Are your products vegan-friendly and cruelty-free?

Is it safe to spray your perfumes on clothes?

How should I store my fragrances to keep them smelling their best?

🌸 Fragrances & Ingredients

How do I cancel or amend my order?

I haven't received an order confirmation, what should I do?

Can I have a discount code?

Can I use multiple discount codes at once?

🧾 Orders & Discounts

How long does shipping take?

Where do you ship from?

My order tracking says it's delivered, but I haven't received it

What should I do if my tracking hasn't updated?

My order is damaged or incorrect. What do I do?

Can I change my shipping address after I've placed an order?

Can I cancel my order or subscription if it has already been processed or shipped?

How do I cancel my subscription?

How do I check when my next subscription is due?

How do I update the products in my subscription?

How do I update my subscription address?

I received an order confirmation for a subscription I didn't sign up for. What should I do?

How do I change my payment information for my subscription?

How do I skip/pause my subscription?

I have multiple subscriptions. Can I merge them?

🚀 Subscriptions

Do you offer refunds or exchanges?

I've returned my order. Where's my exchange or refund?

🔄 Returns

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✉️ Contact Us

How to address feedback regarding our fragrances?

I'm not happy with my order or the service I received. How do I make a complaint?

I want to unsubscribe from your marketing emails. How do I do that?

💬 Feedback & Complaints

What can I do if my order is delayed or hasn't been sent out yet?Updated 4 days ago