My order tracking says it's delivered, but I haven't received itUpdated 2 months ago
We understand that it can be concerning when your order is marked as delivered but you haven't received it yet. Rest assured, we're here to help!
If you're in this situation, simply send an email to [email protected] and provide your order number. Our dedicated Customer Services Team is available to assist you Monday to Friday, 9:00 AM to 5:00 PM (GMT). They'll be happy to investigate the matter and provide you with an update on your order's status.
We apologise for any inconvenience this may have caused and appreciate your patience while we resolve the issue.