If, for any reason, you have any issues or simply just have some questions for us, please do not think twice about contacting our support team at help@theessencevault.co.uk

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The Essence Vault

We understand that it can be concerning when your order is marked as delivered but you haven&apos;t received it yet. Rest assured, we&apos;re here to help!If you&apos;re in this situation, simply send an email to <a href="mailto:help@theessencevault.co.uk">help@theessencevault.co.uk</a> and provide your order number. Our dedicated Customer Services Team is available to assist you Monday to Friday, 9:00 AM to 5:00 PM (GMT). They&apos;ll be happy to investigate the matter and provide you with an update on your order&apos;s status.We apologise for any inconvenience this may have caused and appreciate your patience while we resolve the issue.

We understand that it can be concerning when your order is marked as delivered but you haven't received it yet. Rest assured, we're here to help!. If you're in this situation, simply send an email to help@theessencevault.co.uk and provide your order

My order tracking says it's delivered, but I haven't received it

📦 Shipping & Delivery

What is a designer-inspired fragrance?

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Are your products vegan-friendly and cruelty-free?

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🌸 Fragrances & Ingredients

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🧾 Orders & Discounts

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💬 Feedback & Complaints

My order tracking says it's delivered, but I haven't received itUpdated 2 months ago