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The Essence Vault

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We're sorry to see you go, but we understand if you need to take a break from our emails!. You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" button located at the very bottom of any email you've received from us.

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💬 Feedback & Complaints

What is a designer-inspired fragrance?

What kind of fragrances do you offer?

Are your products vegan-friendly and cruelty-free?

Is it safe to spray your perfumes on clothes?

How should I store my fragrances to keep them smelling their best?

🌸 Fragrances & Ingredients

How do I cancel or amend my order?

I haven't received an order confirmation, what should I do?

Can I have a discount code?

Can I use multiple discount codes at once?

🧾 Orders & Discounts

How long does shipping take?

Where do you ship from?

What can I do if my order is delayed or hasn't been sent out yet?

My order tracking says it's delivered, but I haven't received it

What should I do if my tracking hasn't updated?

My order is damaged or incorrect. What do I do?

Can I change my shipping address after I've placed an order?

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📦 Shipping & Delivery

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How to address feedback regarding our fragrances?

I'm not happy with my order or the service I received. How do I make a complaint?

I want to unsubscribe from your marketing emails. How do I do that?Updated 3 months ago