If, for any reason, you have any issues or simply just have some questions for us, please do not think twice about contacting our support team at help@theessencevault.co.uk

Back To Shop

The Essence Vault

<p>It&apos;s simple! Just add any two items included in the offer to your basket. We&apos;ll automatically apply the discount at checkout, making the cheaper of the two items completely free. If both items are the same price, one of them will be free.</p>

It's simple! Just add any two items included in the offer to your basket. We'll automatically apply the discount at checkout, making the cheaper of the two items completely free. If both items are the same price, one of them will be free.

How does the Buy One, Get One Free offer work?

➕ Buy One Get One Free

What is a designer-inspired fragrance?

What kind of fragrances do you offer?

Are your products vegan-friendly and cruelty-free?

Is it safe to spray your perfumes on clothes?

How should I store my fragrances to keep them smelling their best?

🌸 Fragrances & Ingredients

How do I cancel or amend my order?

I haven't received an order confirmation, what should I do?

Can I have a discount code?

Can I use multiple discount codes at once?

🧾 Orders & Discounts

How long does shipping take?

Where do you ship from?

What can I do if my order is delayed or hasn't been sent out yet?

My order tracking says it's delivered, but I haven't received it

What should I do if my tracking hasn't updated?

My order is damaged or incorrect. What do I do?

Can I change my shipping address after I've placed an order?

Can I cancel my order or subscription if it has already been processed or shipped?

📦 Shipping & Delivery

How do I cancel my subscription?

How do I check when my next subscription is due?

How do I update the products in my subscription?

How do I update my subscription address?

I received an order confirmation for a subscription I didn't sign up for. What should I do?

How do I change my payment information for my subscription?

How do I skip/pause my subscription?

I have multiple subscriptions. Can I merge them?

🚀 Subscriptions

Do you offer refunds or exchanges?

I've returned my order. Where's my exchange or refund?

🔄 Returns

Contact Our Support Team

Can I speak to someone on the phone?

✉️ Contact Us

How to address feedback regarding our fragrances?

I'm not happy with my order or the service I received. How do I make a complaint?

How does the Buy One, Get One Free offer work?Updated 2 hours ago