Can I cancel my order or subscription if it has already been processed or shipped?Updated 2 months ago
We understand that sometimes circumstances change and you may need to cancel an order or subscription even after it's been processed or shipped.
While we can't make any changes to orders that have already left our warehouse, we're happy to offer a couple of options:
1. Refuse the Package
You can refuse the package at the time of delivery. Once the online tracking information updates to confirm the package is being returned to us, please notify our Customer Services Team at [email protected] so we can process your refund as quickly as possible.
2. Return the Package
If refusing the package isn't feasible, we're happy to provide you with return instructions. Simply reach out to our Customer Services Team, and they'll guide you through the return process.
We appreciate your understanding and are committed to assisting you with any questions or concerns you may have.
Managing subscription orders
To amend your subscription, you can visit our website and log in to your account via https://www.theessencevault.co.uk/a/account/login. You can amend and update your subscription from here.