If, for any reason, you have any issues or simply just have some questions for us, please do not think twice about contacting our support team at help@theessencevault.co.uk

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The Essence Vault

<p>Absolutely! We&apos;re proud to say that all our fragrances are crafted with 100% vegan-friendly fragrance oils. &#xA0;And of course, they&apos;re cruelty-free &#x2013; we wouldn&apos;t have it any other way! &#xA0;We believe in creating beautiful scents without harming any animals in the process.</p>

Absolutely! We're proud to say that all our fragrances are crafted with 100% vegan-friendly fragrance oils.  And of course, they're cruelty-free – we wouldn't have it any other way!  We believe in creating beautiful scents without harming any animals

Are your products vegan-friendly and cruelty-free?

🌸 Fragrances & Ingredients

What is a designer-inspired fragrance?

What kind of fragrances do you offer?

Is it safe to spray your perfumes on clothes?

How should I store my fragrances to keep them smelling their best?

How do I cancel or amend my order?

I haven't received an order confirmation, what should I do?

Can I have a discount code?

Can I use multiple discount codes at once?

🧾 Orders & Discounts

How long does shipping take?

Where do you ship from?

What can I do if my order is delayed or hasn't been sent out yet?

My order tracking says it's delivered, but I haven't received it

What should I do if my tracking hasn't updated?

My order is damaged or incorrect. What do I do?

Can I change my shipping address after I've placed an order?

Can I cancel my order or subscription if it has already been processed or shipped?

📦 Shipping & Delivery

How do I cancel my subscription?

How do I check when my next subscription is due?

How do I update the products in my subscription?

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I received an order confirmation for a subscription I didn't sign up for. What should I do?

How do I change my payment information for my subscription?

How do I skip/pause my subscription?

I have multiple subscriptions. Can I merge them?

🚀 Subscriptions

Do you offer refunds or exchanges?

I've returned my order. Where's my exchange or refund?

🔄 Returns

Contact Our Support Team

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✉️ Contact Us

How to address feedback regarding our fragrances?

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💬 Feedback & Complaints

Are your products vegan-friendly and cruelty-free?Updated 2 months ago